Chat Widget
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Chat Widget: How to Add It to Your Pages in Minutes
Installing the Live Chat widget on client websites is one of the easiest ways to generate leads without ad spend.
Where traditional live chat often results in a bad user experience due to lengthy response times, the chat widget excels as it opens up a 2-way chat on SMS and Email as well, freeing the user to leave the website but continue the conversation!
The widget installation is simple and requires no development knowledge or technical skills.
Step 1: Once you have a chat widget set up, you'll want to configure a Workflow Trigger to notify when a conversation is initiated via the chat widget.
To do this, the trigger event should be "Customer Replied" with a filter for "Reply Channel" set to "Chat Widget" like this:
Please Note:
Every "Reply channel" will require its own respective trigger. For the example above we are only using "Chat Widget", if you wanted to use GMB chat you would need to setup a NEW trigger and or workflow for that specific event.
1. Email - Send email to a specific Users or custom email
2. In-app notification - Send a notification via the web app or mobile app to a specific Users or all
3. SMS - Send SMS to a specific Users or custom number
Quick Tip:
The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup.
No, each sub-account comes with one webchat widget. If you are looking to a multi-location chat widget its best to.