# How to Send WA Messages through Synamate Via Zacx

## Understanding Chats in Zacx

{% embed url="<https://www.loom.com/share/2ec0be72c8e54d7a8a820bea2c8cdf2c?hideEmbedTopBar=true&hide_share=true&hide_title=true&sid=f71b1342-6a47-4aa9-b6a7-5f621dc331ef?hide_owner=true>" %}

The above video contains:

1. How to access chats in Zacx
2. How to send templates via Zacx
3. What is Conversation window
4. Filters in Chats
5. How to add tags and assign team members to chats
6. How to block a conversation in Chats

## Sending Templates and Normal Messages Manually in Conversations.

{% embed url="<https://www.loom.com/share/b688c9d9bf0f46b789f762bf57c10ff2?hideEmbedTopBar=true&hide_share=true&hide_title=true&sid=306392cd-375f-41ed-9e9f-414fd2cf9daa?hide_owner=true>" %}

The above video contains:

1. Configuring the template code
2. Passing the body variables using Custom fields in Synamate

## Sending Templates via Automations in Synamate

{% embed url="<https://www.loom.com/share/5ddfc673b2444e948e9b6c7a3fda2357?hideEmbedTopBar=true&hide_share=true&hide_title=true&sid=db90756a-1756-4a82-9028-330e4bc1bc81?hide_owner=true>" %}

The Above video contains:

1. Configuring the automation in order to send a WhatsApp template message
2. Understanding the flow of sending the whatsapp messages between Zacx and Synamate
3. Common chance of errors and mistakes
4. Testing the automation by sending the WhatsApp messages
5. In order to send Header files - upload the header file in automation SMS action button


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