> For the complete documentation index, see [llms.txt](https://help.synamate.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.synamate.com/docs/how-to-tutorials/how-to-create-an-instagram-facebook-dm-automation-in-synamate.md).

# How to create an Instagram/Facebook DM automation in Synamate

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**NOTE: The filters are not Case Sensitive**

The above video contains:

1. Triggering automation based on the Keyword in different methods and channels
2. Dividing the leads based on the app (i.e. instagram DM or Facebook DM) using if else condition
3. Setting up the auto reply and formatting it which is sent back to the leads.


---

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